I called to close account today with Chase. Who I hate with a passion. So I get the first lady and I ask why I have a 26.15 charge when this account has been paid and she is like well before pay off it is still consider a loan. So I paid it off early and get charges because it was not due until April 4Th. I tell her I want to close the account, she says well I can not help you with that but I will send you over to the rep that can. I go on hold until a man picks up and ask how he can help me today. I tell him that I want to close my account and he says why do you want the account closed. I tell him because you have poor customer service, charges for the stupidest reason and all the other crap you do. What do I hear on the other end but him laughing really laughing. I was silent he stated he was laughing at my choice of word of crap.. to which I respond by saying nothing. He then proceeds to try and save me and I very bluntly yelled do not try and save me I want the account closed now. To which he replied I have started the closure of the account. Hey buddy here is a lesson if you are trying to keep clients it is best that you not laugh at them. Seriously!!!
5 comments:
Amen sister!
He laughed!! Who does that? Sounds like you were right to close that account!
Maybe I'll start to laugh at all the Refund Requests from now on!
Oh!!! I hate Chase too! We closed our account about 4 years ago and they have been begging for our business ever since, but they don't treat you like that when you are a customer! GOOD JOB! What a freaking loser! (He might laugh at my choice of words there too.)
That's why we had the mute bottun at work. But I got in more trouble with the mute button pressed then just talking on the phone/
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